The Missing Link: Identifying Digital Intermediaries in E-Government

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dc.catalogadorjlo
dc.contributor.authorToro-Maureira, Sergio
dc.contributor.authorOlivares, Alejandro
dc.contributor.authorSáez-Vergara, Rocío
dc.contributor.authorValenzuela Leighton, Sebastián Andrés
dc.contributor.authorValenzuela, Macarena
dc.contributor.authorCorrea, Teresa
dc.date.accessioned2025-04-23T15:47:52Z
dc.date.available2025-04-23T15:47:52Z
dc.date.issued2024
dc.description.abstractThe digitalization of public administration has advanced significantly on a global scale. Many governments now view digital platforms as essential for improving the delivery of public services and fostering direct communication between citizens and public institutions. However, this view overlooks the role played by ‘digital intermediaries’—agents who, while not formally part of the government, significantly shape the provision of e-government services. Using Chile as a case study, we analyze these intermediaries through a national survey on digitalization. We find five types of intermediaries: family members, peers, political figures, bureaucrats, and community leaders. The first two classes comprise ‘close’ intermediaries, while the latter three comprise ‘hierarchical’ intermediaries. Our findings suggest that all these intermediaries are a critical but underexplored element in the digitalization of public administration.
dc.fechaingreso.objetodigital2025-04-23
dc.fuente.origenORCID
dc.identifier.doi10.48550/arXiv.2501.10846
dc.identifier.urihttps://doi.org/10.48550/arXiv.2501.10846
dc.identifier.urihttps://repositorio.uc.cl/handle/11534/103394
dc.information.autorucFacultad de Comunicaciones; Valenzuela Leighton, Sebastián Andrés; 0000-0001-5991-7364; 6859
dc.nota.accesocontenido completo
dc.revistaarXiv
dc.rightsacceso abierto
dc.rights.licenseCC BY 4.0 Attribution 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by/4.0/
dc.subject.ddc300
dc.subject.deweyCiencias socialeses_ES
dc.titleThe Missing Link: Identifying Digital Intermediaries in E-Government
dc.typepreprint
sipa.codpersvinculados6859
sipa.trazabilidadORCID;2025-04-21
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