Reciprocity of trust between managers and team members

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dc.contributor.authorMartinez-Tur, Vicente
dc.contributor.authorMolina, Agustin
dc.contributor.authorMoliner, Carolina
dc.contributor.authorGracia, Esther
dc.contributor.authorAndreu, Luisa
dc.contributor.authorBigne, Enrique
dc.contributor.authorLuque, Oto
dc.date.accessioned2025-01-23T19:54:33Z
dc.date.available2025-01-23T19:54:33Z
dc.date.issued2020
dc.description.abstractPurpose
dc.description.abstractThe purpose of this paper is to propose that the manager's perception of the service quality delivered by his/her team acts as a precursor of his/her trust in team members. In turn, the manager's trust in team members is related to team members' trust in the manager. Furthermore, engagement and burnout at the individual level are considered outcomes of trust reciprocity.
dc.description.abstractDesign/methodology/approach
dc.description.abstractThe authors test this trust-mediated multilevel model with a sample of 95 managers and 754 team members working in services for people with intellectual disability. These services are delivered by team-based structures of workers who perform coordinated tasks.
dc.description.abstractFindings
dc.description.abstractThe findings suggest that service quality delivered by team members is positively and significantly related to the manager's trust in them. The results also suggest that the manager's trust in team members leads to the trust that managers received by team members. Finally, team members who trust their managers show less burnout and high engagement.
dc.description.abstractOriginality/value
dc.description.abstractPerformance and well-being are compatible because team members' efforts are compensated by forming relationships with managers based on trust, and the quality of these relationships, in turn, prevents burnout and stimulates engagement among employees.
dc.fuente.origenWOS
dc.identifier.doi10.1108/PR-08-2018-0319
dc.identifier.eissn1758-6933
dc.identifier.issn0048-3486
dc.identifier.urihttps://doi.org/10.1108/PR-08-2018-0319
dc.identifier.urihttps://repositorio.uc.cl/handle/11534/100689
dc.identifier.wosidWOS:000511229600015
dc.issue.numero2
dc.language.isoen
dc.pagina.final669
dc.pagina.inicio653
dc.revistaPersonnel review
dc.rightsacceso restringido
dc.subjectQuantitative
dc.subjectService quality
dc.subjectBurnout
dc.subjectTrust reciprocity
dc.subjectManager-team member relationship
dc.titleReciprocity of trust between managers and team members
dc.typeartículo
dc.volumen49
sipa.indexWOS
sipa.trazabilidadWOS;2025-01-12
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